Refund Policy

Last updated: September 2026

1. Our Quality Guarantee

We take this approach because it addresses the actual problem, a piece of work that didn't meet the standard you needed, rather than simply returning money while leaving you without a usable assignment.

2. What Qualifies

• The grade or feedback you received indicates the issue was with the quality, accuracy, or structure of the work itself
• You provide the grade or marker feedback so we can review what went wrong
• The concern is raised within a reasonable window of receiving your graded feedback

3. What This Doesn't Cover

• Grade issues caused by instructions that were incomplete, changed, or added after the work was delivered
• Late submission caused by the client's own delay in providing details or approving a draft
• General dissatisfaction unrelated to the quality of the work delivered (for example, a personal preference for a different approach that still met the brief)

4. How to Raise a Concern

1. Contact us at djoh608@gmail.com or +1 (202) 773-7963 with your order details.
2. Share the grade received and any marker feedback or rubric comments.
3. We'll review the original brief against what was delivered and the feedback given, then propose the appropriate remedy, most often a free revision or your next assignment at no charge.